Frequently asked questions
How long does shipping take?
Orders ship within 24 hours. Delivery typically takes 3–7 business days across India.
Do you ship internationally?
Not yet — we're focused on delivering the softest experience across India first.
What's your return policy?
Unused items can be returned within 7 days of delivery. See our Refund Policy for details.
Are your products kid-safe?
Yes — we curate for softness, non-toxic materials and safe stitching. Always supervise very young children with small parts.
Can I gift-wrap my order?
Every Velorax order arrives in pastel packaging. Add a note in checkout for a handwritten message.
Which payments do you accept?
Cash on Delivery, UPI, and Bank Transfer. Razorpay & Stripe coming soon.